“Recently I downloaded some videos from my email, but found I couldn’t play it on my iPad, is there something wrong? My iPad is using iOS 9.3.1, the latest version. Any help would be appreciated. I am frustrated!”
Normally, streaming videos and songs can be played on your iPad normally. However, the videos that you synced from computer or received from another person on email may cannot be played on iOS device, because there are some formats that iOS doesn’t support. You may have synced this kind of videos to your device.
What Videos Formats Are Supported By iPhone 6/6s
- H.264 video up to 4K, 30 frames per second, High Profile level 4.2 with AAC-LC audio up to 160 Kbps, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats;
- MPEG-4 video up to 2.5 Mbps, 640 by 480 pixels, 30 frames per second, Simple Profile with AAC-LC audio up to 160 Kbps per channel, 48kHz, stereo audio in .m4v, .mp4, and .mov file formats;
- Motion JPEG (M-JPEG) up to 35 Mbps, 1280 by 720 pixels, 30 frames per second, audio in ulaw, PCM stereo audio in .avi file format;
How to Solve?
By using some converting tools, you can convert iPhone unsupported format to supported ones. And some transferring tool can automatically convert the formats when getting videos to your iOS devices, you can refer to this tutorial: unsupported MP4 to iPad.